Cancellation policy
Cancellation policy
AtEddylondon, we strive to provide a seamless shopping experience. However, if you need to cancel your order, please review our cancellation policy below.
Order Cancellation by Customer
- Before Shipment:
- You may cancel your order within 24 hours of placing it, provided it has not been shipped.
- To request a cancellation, contact our customer support team via email at [support@eddylondon.com] or call us at [customer support number].
- If the cancellation request is approved, you will receive a full refund to your original payment method.
- After Shipment:
- Once the order has been shipped, it cannot be canceled. However, you may initiate a return after receiving the product, as per our Return & Refund Policy.
Order Cancellation by Eddylondon
We reserve the right to cancel orders in the following situations:- Stock unavailability – If the ordered item is out of stock.
- Payment issues – If there is a failure in payment verification.
- Incorrect pricing or product details – In case of errors in product listing or pricing.
- Fraudulent transactions – If the order is flagged as suspicious.
Refund for Canceled Orders
- Approved cancellations will be refunded within 5-7 business days to the original payment method.
- If you do not receive your refund within the mentioned timeframe, please contact your bank or payment provider.
